Shipping Policy
Shipping Policy
At Stitro, we are committed to delivering your order as quickly, safely, and reliably as possible. Below you'll find all relevant information regarding our shipping practices.
Where We Ship
We proudly offer worldwide shipping. Depending on your location, your order will be fulfilled from the most suitable facility—either within the United States or from one of our international logistics hubs.
Processing Times
All orders are processed within 2–5 business days. Once your order is produced and packed, you will receive a shipping confirmation email with tracking details.
Estimated Delivery Times
- United States: 3–7 business days
- Europe: 5–10 business days
- International: 7–21 business days
Please note that delivery times may vary depending on local customs, holidays, and carrier delays.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We offer free standard shipping for orders over $100.
Order Tracking
Every shipment includes a tracking number so you can monitor your order in real time. Please allow up to 48 hours for tracking information to become active after your order is shipped.
Lost or Delayed Packages
If your order has not arrived within 15 business days of the expected delivery date, please contact us at stitro@luxifyhq.com and we will investigate the issue immediately.
Incorrect Shipping Information
Stitro is not responsible for packages lost due to incorrect shipping addresses provided at checkout. Please double-check your address details before submitting your order.
Customs & Duties
International orders may be subject to customs fees or import taxes, depending on your country's regulations. These charges are the responsibility of the customer.
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If you have any questions about your shipment, feel free to contact our team at stitro@luxifyhq.com. We’re here to help.